Social Housing

Crisis-Supported Accommodation

What is it?

Crisis supported accommodation is emergency housing for people that are experiencing homelessness. It includes women’s refuges, youth refuges, and other short-term supported accommodations.

Each accommodation looks different, however they generally share some similarities; each individual/family is allocated a support worker to assist them with needs, the length of the stay is usually around 6 weeks, and each accommodation has their own eligibility criteria.

Who can apply?

Crisis supported accommodations each have their own eligibility criteria. Generally, they provide support to those experiencing or at risk of homelessness.

Most crisis accommodations charge rent so a person will need to be on Centrelink Income or have a working wage.

Sometimes rent is not charged, but this is variable according to circumstance and accommodation. Some domestic violence accommodations do not charge rent. In some cases, if a person does not have an income and there is a legitimate reason, the organization may wave rent.

How do I apply?

To access crisis accommodation, a person will need to be assessed by Opening Doors services. The majority of crisis-supported accommodations receive their referrals from Opening Doors.


  • Rent is charged at 25% of person’s income making it very affordable.
  • Support workers are allocated to residents; they assist residents with their goals including finding alternative housing.
  • It can provide a safe base in which to stabilize and engage with existing and new support networks.
  • Many accommodations have other wrap around services including community development, medical, psychiatric, financial services linked so that a person can easily access assistance which they need.
  • They are fully furnished with meals and laundry facilities are provided.


  • Short-term (generally 6 weeks)
  • The number of people residing in one refuge/accommodation and the living arrangements vary.
  • In general most of them have shared kitchens, living areas and have several communal areas. Some people find shared living experience very stressful.
  • They are suitable for single adults, and there are rules around visitors.
  • No pets