Opening Doors

Opening Doors is an entry point for those experiencing or at risk of homelessness. Follow the Opening Doors link to learn how the system works and entry points close to you.

Phone: 1800 825 955

SalvoCare Eastern

The Frankston and Rosebud Crisis Centres are entry points for individuals, families and youth who are homeless or at risk of homelessness. These Centres provide assessment, information, advocacy and referral to a range of accommodation and housing services. They can help navigate services and link in with services such as family violence, drug and alcohol, health and mental health, legal, financial, employment, education and training.

Frankston Address: 37 Ross Smith Avenue, Frankston VIC 3199
Rosebud Address: 17 Ninth Avenue, Rosebud VIC 3939
Phone: 1800 825 955
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ozChild works with youth aged 0-18 who would benefit from additional social, emotional or environmental support in their lives. Services range from respite, foster parent accreditation, kinship, family support, education, law and indigenous services. Call your local service to discuss what services can be accessed.

Frankston office: Frankston Landmark Corporate Centre, Level 2, 454-472 Nepean Highway, Frankston 3199
Phone: (03) 8796 0000

Mornington office: 947 Nepean Highway, Mornington 3931
Phone: (03) 5975 7644

Dandenong office: Level 1, 47 Princes Highway, Dandenong VIC 3175
Phone: (03) 9212 5600

South Melbourne Head Office:Level 3, 150 Albert Road, South Melbourne VIC 3205
Phone: (03) 9695 2200

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Headspace provide support for those aged between 12 and 25 years. The offer a confidential phone line and email service for youth and their carers. They tackle issues such as bullying, drugs and alcohol, and relationships as well as anxiety, depression, isolation and social influences.

Phone: 1800 650 890
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Accommodation placement and/or support, Crisis/emergency accommodation, Homelessness support, Housing information/referral, Referral, Support, Young People At Risk, Life Skill Programs, Outreach Support Service

Phone: (03) 5974 1442
Address: 2 Cumberland Drive, Mount Martha, VIC
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Whitelion work with young people who are experiencing difficulties and who require information and assistance with complex needs. They offer Transitional Housing Management and Colonial Accommodation Program which provides support for homeless and at risk youth. The role assists clients by providing an outreach case management model.

Phone: (03) 8354 0800
Address: Whitelion/Open Family Australia, Suite 1, 40 Young Street, Frankston 3199
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Melbourne Youth Support Service (MYSS)
Frontyard Youth Services

Information and referral for a wide range of areas including health, mental health, law, housing, education and employment are provided for young people 16 to 24 years old who are homeless or at risk of homelessness. Assistance in obtaining crisis accommodation and information about options for medium to long-term housing is also provided. The service provides crisis intervention, short-term supported referral and follow-up intensive support.

Phone: (03) 9611 2411
Address: 19 King Street, Melbourne 3000
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Emergency Youth Program; Dandenong / Berwick

The Emergency Youth Accommodation program is a 10-bed facility located in Dandenong. It provides 24-hour residential support and case management to single young people who are homeless. Residents at EYA can stay for a period of up to six weeks. EYA is available to receive referrals 24 hours a day, 7 days a week. During normal business hours, referrals are taken through the Youth Intake and Assessment workers at the Dandenong office and the Berwick office. Find more information at WAYSS EYA webpage.

Dandenong phone: (03) 9791 6111
Berwick phone: (03) 9703 0044

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Private Rental Access Program (PRAP)

PRAP is designed to assist women and youth to establish or maintain private rental accommodation as a long term housing option. This can be achieved by providing the client with a range of flexible financial assistance packages together with other related forms of assistance and support. Support from PRAP is only available if you are currently linked with a support worker who is able to refer you for assistance. For more information, visit WAYSS PRAP webpage. WAYSS PRAP services are funded to provide assistance to people in the Cities of Greater Dandenong, Frankston, Casey and the Shires of Cardinia and Mornington Peninsula.

Phone: (03) 9791 6111
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Youth Support Service (YSS)
Dandenong / Berwick / Pakenham / Cranbourne

The Youth Support Service is a homelessness service and is the primary entry point for young people experiencing or at risk of homelessness throughout Victoria. There are a range of support services available to young people aged 16 to 25 years, including transitional support and access to crisis accommodation options.

Step Ahead: City of Casey
Phone: (03) 9791 6111
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Step Ahead Program

The Step Ahead Program is a supported accommodation program for single young people who are homeless or at risk of homelessness. Step Ahead can: provide you with temporary accommodation, shared with one other person, support you to develop skills and knowledge to live independently and work with you towards achieving your goals.

Phone: (03) 9791 6111
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Salvocare Eastern

Transition to Independence Unit (T21): (Youth THM)

T21 is an integrated housing and support model for young people aged 16-25 years. The program provides accommodation and delivers independent living and life skill programs. Over a two year period, young people are also given access to accredited education and training and to employment opportunities. A Family Reconciliation program also operates out of the Centre which aims to assist young people resolve conflicts and re-establish relationships with their families and others who play an important role in their lives.
Transitional Housing Program: Please be aware there is very limited transitional housing. The transitional housing worker can provide support with goals and navigating housing pathways to assist a person to source alternative housing.

Phone: (03) 9781 0188
Address: 62 Playne Street, Frankston, VIC 3199
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Peninsula Health Youth Community Mental Health Team

The Youth Community Mental Health team work with youth aged 16 to 25 years old in the Peninsula Health catchment area excluding the area between Carrum and Mordialloc (serviced by Alfred CYMHS). Clients include those experiencing mental illness and/or dual drug and alcohol problems.

Mental Health Triage 1300 792 977
Southern Health Early in Life (Children under 16 years) 1300 369 012
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Anglicare works with vulnerable and disadvantaged individuals and families of all ages. Services and programs range so contact them and discuss your clients needs.

Phone: 1800 809 722

Clayton office: 2 Dixon Street, Clayton, Victoria, 3168
Phone: 03 9543 8911

Dandenong office: 15 Scott Street, Dandenong, Victoria, 3175
Phone: 03 9706 8568

Pakenham office: 66-68 Main Street, Pakenham, Victoria, 3810
Phone: 5945 2000

Frankston office: 60-64 Wells Street, Frankston, Victoria, 3199
Phone: 03 9781 6700

Rosebud office: 1703 Point Nepean Road, Rosebud, Victoria, 3939
Phone: 03 5986 9900

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Reconnect assists young people who are homeless and those at risk of becoming homeless to stabilise their living situation, develop more positive relationships with their family and support connections with education, work, training and the community. They offer a variety of supports for the whole family.

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Child & Youth Mental Health Service (CYMHS)

The Alfred provides support for youth under 25 years who are experiencing mental health concerns. They service the Cities of Port Phillip, Stonnington, Glen Eira, Bayside and Kingston.

Phone: (03) 8552 0555
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Kingston Youth Services

Youth Workers

Youth Workers provide information, support & referral for children & young people 12 to 25 years old who have links to Kingston. Individual support is also provided for young people. Personal development programs in schools and the community are facilitated.

Phone: 1300 396 436
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Frankston and Mornington Drug and Alcohol Service (FaMDAS)

FaMDAS is the Frankston and the Mornington Peninsula’s central Intake centre in partnership with Peninsula Health. The offer three main services: Non-residential Withdrawal – assistance with managing withdrawal symptoms in coordination with the person’s GP, Counselling – individual or family counselling services and support with legal issues related to AOD use, Care Coordination – coordinating treatment pathways for complex clients to achieve positive outcomes.

Frankston address: Frankston Integrated Health Centre, Hastings Road, Frankston VIC 3199
Hastings address: Hastings Community Health, 185 High Street, Hastings VIC 3915
Rosebud address: Rosebud Community Health, 38 Braidwood Avenue, Rosebud VIC 3939
Phone: 1300 665 781
Fax: 03 9784 2309
Find more information: FaMDAS

Stepping Up Consortium

Stepping Up provides Alcohol and Drug counselling services in Frankston and Mornington Peninsula as well as Barwon, Melton and Werribee areas. Services are tailored to client needs and consider complex factors of mental health, relationships and family, employment and legal issues as well as transition into life without substance misuse. The service is for those age 16 and over who experience substance misuse and concerned family and friends.

Phone: 1800 828 466
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Early in Life Mental Health Service (ELMHS)

A service for young people experiencing mental health concerns, eating disorders or AOD misuse.

Monash Health Psychiatric Triage: 1300 369 012
Monash Health Youth and Adolescent Team: (03) 9767 8274
Monash catchment includes the Cities of Cardinia, Casey, Greater Dandenong, Kingston and Monash

Peninsula Health Psychiatric Triage: 1300 792 977
Southern Health Early in Life Mental Health Service: 1300 369 012
Peninsula Health Catchment includes the City of Frankston, Chelsea and the Mornington, Flinders and Hastings Shires.

Adolescent Violence in the Home

UnitingCare Kildonan provides information and resources for families, carers and professionals about adolescent violence in the home.

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Frankston Youth Central

Frankston Youth Central is a meeting point for young people. They provide a safe social environment with age appropriate entertainment. There is also a school holiday program and access to computers and driving support.

Phone: 03 9768 1366
Find more information: TheHangoutsFrankston

Good Shepherd

Good Shepherd provides a range of community based services including financial counselling and family services and crisis family violence services. Services are run out of offices in Abbotsford, Bayside, Melton, Hastings, St Albans and Mornington.

BaysideFinancial counselling: 1300 765 595
Mornington PeninsulaFamily Services and Family Violence Services: (03) 5971 9444

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Mornington Peninsula Shire Youth Services (MPYS)

MYPS runs a range of programs in the community and within schools including youth centres and mobile outreach.

Hastings: 11 Marine Parade, Hastings
Phone: (03) 5950 1666
Rosebud: 1 Nepean Plaza, Rosebud
Phone: 0417 035 898

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