Asylum Seekers and Refugees

Opening Doors

Opening Doors is an entry point for those experiencing or at risk of homelessness. Follow the Opening Doors link to learn how the system works and entry points close to you.

Phone: 1800 825 955

SalvoCare Eastern

The Frankston and Rosebud Crisis Centres are entry points for individuals and families who are homeless or at risk of homelessness. These Centres provide assessment, information, advocacy and referral to a range of accommodation and housing services. They can help navigate services and link in with services such as family violence, drug and alcohol, health and mental health, legal, financial, employment, education and training.

Frankston Address: 37 Ross Smith Avenue, Frankston VIC 3199
Rosebud Address: 17 Ninth Avenue, Rosebud VIC 3939
Phone: 1800 825 955

Find more information:

AMES Australia

AMES works with newly arrived persons to Australia; The person needs to have been in Australia for less than 12 months to qualify for AMES support. They work with humanitarian settlement services, English language courses, status resolution support services and other settlement services.

Phone: 13 AMES (13 2637)
Find more information:

New Hope

New Hope Foundation services Victoria. They aim to assist migrants and refugees making a new life in Australia. Once support from AMES has ceased, the client will be referred to New Hope who will assist maintaining their housing and also with living skills, work placement, education, social groups etc. They are unable to assist clients find housing but are able to advocate for their needs and assist with remaining in allocated housing. Workers service large areas. Contact your local office to discuss your clients needs.

Frankston office: Frankston Multicultural Centre, 24-26 High Street, Frankston 3199
Phone: (03) 9781 5788
Oakleigh office: 1436A Dandenong Road, Oakleigh 3166
Phone: (03) 9530 4986
Bentleigh office: Moorleigh Multicultural Centre, Moorleigh Community Village (North Wing), 92 Bignell Road,East Bentleigh 3165
Phone: (03) 9576 4038
Find more information:

The Look Out

The Look Out provides links to resources for professionals working with CALD clients.

Find more information:

Red Cross, Migration Support Hub.

Nationwide services. Able to provide material aid, connection to housing services and restricted short term accommodation, social and education support as well as assist in linking separated families.

Phone: (03) 8327 7370
Address: Level 4, 311-319 Lonsdale Street, Dandenong
Find more information:

The Salvation Army Asylum Seeker Support Services.

Services North and West Melbourne area only. Provide support to Asylum Seekers, Skilled Migrants and Overseas students in the form of financial and material aid and connection with community networks. We offer food vouchers, salvo store vouchers, phone cards, Met cards, bedding, clothes and furniture and optometrist vouchers depending on availability.

Address: 16 Tinning Street, Brunswick
Phone: (03) 9384 8333
Fax: (03) 9383 4133
Find more information:

The Asylum Seekers Centre

The Asylum Seekers Centre, is an interdenominational Christian service located at Jesus House (for all Nations). The Asylum Seekers Centre distribute food packs to asylum seekers, “on-shore applicants for refugee status”, and run a free shop supplying clothes, bedding, towels, crockery, cutlery, computers and furniture. They are also active in referring clients to other agencies including Foundation for Survivors of Torture & Trauma, Lentarra Uniting Care, Legal Aid, Migrant & Refugee Centres, The Red Cross, Refugee & Immigration Legal Centre and Urban Neighbours of Hope.
Tuesday, Wednesday, Thursday 8.30 a.m. to 2.30 p.m.
Food distribution is on Wednesday and Thursday.

Phone: 0409 416 744
Address: Level 1, Hub Arcade Dandenong VIC, 3175
Find more information:

Asylum Seeker Resource Centre

ASRC are able to provide advocacy, legal information, health services and material aid. They are well connected other organisations in Dandenong and Casey communities.
Monday to Friday: 10am-5pm

Address: 179 Lonsdale Street, Dandenong VIC 3175
Phone: 03 8772 1380
Find more information:

Southern Migrant and Refugee Centre (SMRC)

Southern Migrant and Refugee Centre (SMRC) works with local community to assist migrants and refugees with seeking housing and settlement issues in the City of Dandenong, City of Casey and Cardinia Shire. Any Homelessness issues are referred to WAYSS. Support services are dependent on type of Visa and vary with needs and area. Client/s must be on a Humanitarian Visa and have been in Australia less than 5 years. Call to discuss complex cases and cases involving children under 18. Services available to Migrants are limited.

Phone: 03 9767 1900
Address: 39 Clow Street, Dandenong, VIC 3175
Find more information:

Refugee & Settlement Program

The program provides basic settlement needs to newly arrived refugees who have been in the country up to 5 years. Services range from casework and referral to the mainstream services, i.e. linking up and referring people to Centrelink, advocating on Client’s behalf and when connecting them to accommodations agencies, be it private or public Housing. It also responds to the clients needs for financial assistance of financial counselling. Bi-lingual support offered. In addition to that CatholicCare is one of the complex case panels. CatholicCare sends referral to complex case desk and receives referrals. It works closely with communities.

Phone: 03 8710 9600
Address: Level 2, 33-35 Princes Hwy, Dandenong, VIC 3175
Find more information:

Asylum Seekers Program

The Asylum Seeker Support Program is an accommodation program that works in partnership with Catholic Parishes who provide housing and simple practical support to asylum seekers living in the community who are at risk of homelessness. We receive referrals for this program from community services and organisations including Red Cross, Asylum Seeker Resource Centre (ASRC) and BASP (Brigidine Asylum Seeker Program).

Phone: (03) 9287 5555
Address: Level 2, 33-35 Princes Hwy, Dandenong, VIC 3175
Find more information:

The Refugee Council of Australia (RCOA)

The Refugee Council of Australia (RCOA) is the national body representing refugees and those who provide support. The RCOA work in areas of policy, refugee support, support for organisations and individuals assisting refugees, as well as community education and administration. The website provides resources such as links to English language classes and fact sheets on challenges faced by refugees and Youth services and programs.

Address: Level 2, 313-315 Flinders Lane, Melbourne VIC 3000
Phone: (03) 9600 3302
Find more information:

TIS National

TIS National is a free interpreting service that can be used by businesses and agencies to communicate with people who do not speak English. TIS National can interpret over 160 languages and dialects.

Phone: 131 450
Find more information:

Dandenong Community Advisory Bureau

DCAB are able to provide Casework, Emergency Relief, Information and Referral, Loans and Tax Help. Close relationship with Adult Multicultural Education Services (AMES), Asylum Seeker Centre, Asylum Seeker Resource Centre, Australian Red Cross, Bikes for Asylum Seekers, Friends of Refugees, Life without Barriers, Refugee Health Services (Monash Health), St. Vincent de Paul Society, AMES – Adult Multicultural Education Services, African Communities Foundation Australia, Catholic Care, Southern Migrant & Refugee Centre, Springvale Community Aid and Advisory Bureau, and Women’s Health South East
Monday to Friday, 9:30am – 4:00pm

Address: 186 Foster Street East Dandenong Vic 3175
Phone: (03) 9791 8344 or (03) 9791 8366
Find more information:

African Women's Group

African Women’s Group run by CatholicCare. Contact for details.

Contact: 03 5941 4100
Address: 1 Rogers Street, Pakenham, VIC 3810
Find more information: