Homelessness Services

Opening Doors Service

What is an Opening Doors Service?

The Victorian homelessness system is organized under what is called The Opening Doors Framework, also commonly referred to as ‘Opening Doors’.

If someone is homeless or at risk of becoming homeless and needs help to find housing or support they go to one of these entry points.

Alternatively, people can call to seek information or assistance by calling 1800 825 955 and they will be directed to the access point service that is closest to them.

The key principles of the Opening Doors include:

  • There is a designated entry point where a person need only tell their story once.
  • These entry points are where clients can not only get assistance with crisis housing, but also receive information about other services which can assist them with their other needs.

There are also some specialist access points. For example; for women, youth or Aboriginal or Torres Strait Islander peoples.

If not, the following are services which can assist them.

When should someone go to an Opening Doors service?

If they are experiencing or at risk of homelessness

If they are experiencing housing issues and requires support/advocacy

If their housing is inappropriate due to physical and/or mental health issues.

What happens when someone goes to an Opening Doors service?

  1. Greeting: Opening Doors services are usually not appointment based, so a person will have to request to be seen and wait a while. They may receive instructions to seek another service if Opening Doors is not appropriate.
  2. Assessment: Their ‘first contact’ will usually be with an initial assessment and planning worker (IAP) who will discuss housing background and issues with person.
  3. Referral: Depending on the person’s needs, an IAP worker will usually refer them into crisis accommodation if there is any available. They are also able to provide information on medium-term and long-term housing options, assistance to material aid, with applications for private and public housing and advocate on behalf of consumers. They can also refer person to other specialist homelessness services

Opening Doors Services in South East Victoria

Opening Doors is a no wrong door model. Any person that is homeless or at risk of homelessness can access ANY Opening Doors Service to receive a response.

Each service provides services for a specific catchment but if a person presents out of area, they can still receive assistance. However, this assistance may be limited and they may be advised to access their local Opening Doors Service based on the address of their healthcare card.

For example, if someone has been living in Seaford previously, and that is the address on their healthcare card, they can access Salvocare Eastern Frankston or WAYSS Frankston.

If they are registered as having ‘No fixed address’ on their healthcare card, they are not allocated to any specific service for assistance.

SalvoCare Eastern, Frankston

SalvoCare Eastern in Frankston provides Opening Doors and support with Rent in Advance.

37 Ross Smith Avenue, Frankston VIC 3199
1800 825 955

The Frankston office services the following areas:

  • Arthurs Seat
  • Balnarring
  • Bittern
  • Carrum Downs
  • Crib Point
  • Flinders
  • Frankston
  • Hastings
  • Karingal
  • Langwarrin
  • Main Ridge
  • Mooroodoc
  • Mornington
  • Mt Eliza
  • Mt Martha
  • Pines
  • Seaford
  • Skye
  • Sommerville

SalvoCare Eastern, Rosebud

SalvoCare Eastern in Rosebud provides Opening Doors and support with Rent in Advance.

17 Ninth Avenue Rosebud VIC 3939
1800 825 955

The Rosebud office services the following areas:

  • Blairgowrie
  • Dromana
  • McCrae
  • Mornington
  • Mount Martha
  • Portsea
  • Red Hill
  • Rosebud
  • Rosebud West
  • Rye
  • Safety Beach
  • Sorrento

WAYSS Dandenong Ltd (Drop-in)

WAYSS Dandenong is an Opening Doors point.

294/300 Thomas St, Dandenong VIC 3175

03 9791 6111

WAYSS Dandenong office services the following areas:

  • Bangholme
  • Dandenong
  • Lyndhurst
  • Keysborough
  • Springvale

WAYSS Berwick (Drop-in)

2/11 Gloucester Avenue, Berwick VIC 3806

03 9703 0044

The Berwick office services the following areas:

  • Berwick
  • Doveton
  • Endeavour hills
  • Eumemmering
  • Fountain Gate
  • Hallam
  • Lynbrook
  • Harkaway
  • Narre Warren
  • Narre Warren East

Launch St Kilda (Drop-in)

122 Chapel Street, St Kilda VIC 3182

03 9537 7711

The St Kilda office services the following areas:

  • Albert Park
  • Armadale
  • Balaclava
  • Central Park
  • East Malvern
  • Elwood
  • Garden city
  • Gardiner
  • Glen Iris
  • Kooyong
  • Malvern
  • Middle Park
  • Hawksburn
  • Port Melbourne
  • Ripponlea
  • Windsor
  • South Melbourne
  • South Yarra
  • Southbank
  • St Kilda
  • St Kilda East
  • St Kilda South
  • Toorak
  • Tooronga

Launch Cheltenham (Drop-in)

Level 1, 11 Chesterville Road, Cheltenham VIC 3192

03 9556 5777

The Cheltenham office services the following areas:

  • Aspendale
  • Aspendale Gardens
  • Beaumaris
  • Bentleigh
  • Blackrock
  • Bonbeach
  • Braeside
  • Brighton
  • Carnegie
  • Carrum
  • Caulfield
  • Caulfield East
  • Caulfield North
  • Caulfield South
  • Chelsea
  • Chelsea Heights
  • Cheltenham
  • Clarinda
  • Clayton West/South
  • Dingley
  • Westall
  • East Bentleigh
  • East Brighton
  • Edithvale
  • Elsternwick
  • Gardenvale
  • Glenhuntly
  • Hampton
  • Hampton East
  • Mckinnon
  • Mentone
  • Moorabbin
  • Mordialloc
  • Murumbeena
  • Oakleigh South
  • Ormond
  • Heatherton
  • Waterways

After Hours Services

You may need to assist a client outside of regular business hours. The best agencies to contact are Launch Housing Dandenong and Salvation Army Crisis Services. Safe steps Family Violence Response can also assist if your client is fleeing a violent situation.

Launch Housing

35 Robinson Street, Dandenong 3175
1800 825 955

Services the Greater Dandenong, Shire of Casey, Shire of Cardinia, Frankston City and Mornington Peninsula areas.

Salvation Army Crisis Services

St Kilda (aka St Kilda Crisis Centre)
1800 627 727

Services all Victoria except areas covered by Launch Housing.

safe steps Family Violence Response

1800 015 188